This spring, 20+ different hospitality training opportunities are being offered in numerous locations around South Dakota. Below, find information about when, where and how much, as well as who to contact for more information and to get registered.
(NOTE: we are still waiting on some of the details, so be sure to check back.)
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| ABERDEEN |
| May 6 (8:30-10 a.m. and 3-4:30 p.m.) |
| "Aberdeen 101" is a two-part training that will include customer service training and familiarization of Aberdeen sites, attractions and history. The trainer is Yankton CVB director, Lisa Scheve. The training will be held at the AmericInn Convention Center. The cost is $25 (scholarships are available). |
| Contact: Erica Sperry at 225-2414 or marketing@visitaberdeensd.com |
| HOSTS: Aberdeen Convention and Visitors Bureau, Aberdeen Chamber of Commerce, Hub City Radio, Dakota Broadcasting, South Dakota Office of Tourism |
|
| CHAMBERLAIN-OACOMA |
| April 27 (10-11:30 a.m. or 4-5:30 p.m.) |
| "Life is too short not to be happy, and too long not to do well," according to Bryan Dodge. Bryan's inspirational keynotes are on the subjects of personal and professional development, successful habits of the wealthy and leadership principles. Two different 90-minute sessions will be held at Cedar Shore Resort. The cost is $10. (-- more info --) |
| Contact: Angelia Bosworth at 734-6376 or info@cedarshore.com |
HOSTS: Cedar Shore Resort, Chamberlain School District, South Dakota Office of Tourism
|
| June 9 (9 a.m.-12 noon or 1-4 p.m.) |
| Speaker Malcom Chapman presents "Everyday Ambassadors" at Cedar Shore Resort. The cost is $10. |
| Contact: April Reis at 234-4416 or chamber@midstatesd.net |
| HOSTS: Chamberlain-Oacoma Area Chamber of Commerce/CVB, South Dakota Office of Tourism |
|
| CUSTER |
| May 14 (1-2:30 p.m.) |
| Speaker Steve Gilliland presents "Making a Difference" in the Custer High School Auditorium. There is no cost for this session. |
| Contact: 673-2244 or info@custersd.com |
| Registration: downloadable PDF of flyer |
| HOSTS: Rapid City Convention and Visitors Bureau, Custer State Park, Custer Area Chamber of Commerce, Visit Spearfish, South Dakota Office of Tourism |
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| CUSTER STATE PARK |
| May 14 (8:45-10:15 a.m.) |
| Speaker Steve Gilliland presents "Making a Difference" in the Sylvan Lake Auditorium. There is no cost for this session. |
| Contact: 255-4515 or custerstatepark@state.sd.us |
| Registration: downloadable PDF of flyer |
| HOSTS: Rapid City Convention and Visitors Bureau, Custer State Park, Custer Area Chamber of Commerce, Visit Spearfish, South Dakota Office of Tourism |
|
| FORT PIERRE |
| April 21 (12:30-2 p.m.) |
| Malcom Chapman will be doing an upbeat, fun and educational presentation on "The Future of Leadership" which is geared towards managers, executive directors – anyone in a managerial position – or individuals that would like to be in one. When everything clicks with teams in an organization, the result is a seamless experience. That’s what we want our customers (internal and external) to feel. And, by the way ...THE FUTURE IS NOW! The session will be held at the Casey Tibbs South Dakota Rodeo Center. The cost is $10 (for Great Lakes members, it's free). (-- more info --) |
| Contact: Karen Kern at 224-4617 or karen@sdgreatlakes.org |
| HOSTS: Great Lakes of South Dakota Tourism Association, Casey Tibbs South Dakota Rodeo Center, Pryntcomm, South Dakota Office of Tourism |
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|
| FORT SISSETON HISTORIC STATE PARK
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| May 26 (2-5 p.m.) or May 27 (9 a.m.-12 noon) |
| Pat McGill will give a customized presentation titled "The ABCD's of Great Hospitality!" It is for all employees on the "front line" of customer interaction. Pat will share experiences in human relations that will stir new ideas, stimulate a refreshed perspective and inspire those who meet, greet and serve all types of people in their daily work. Each session will be held in the South Barracks. The cost is $10 (large group rates are available). |
| Contact: Darah Melroe at 448-5171 or darah.darrington@sdstate.edu |
Registration: downloadable PDF of form - deadline: May 21
Completed form may be faxed to Darah at 448-5966 |
| HOSTS: Roy Lake State Park, Sica Hollow State Park, Fort Sisseton State Park, South Dakota Cooperative Extension Service, Glacial Lakes Area Development, Day County Champion Community, Sisseton Economic Development Corporation, South Dakota Office of Tourism |
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| HILL CITY |
| June 9 (9-11 a.m. - manager session; 5-7 p.m. - employee session) |
| Kathleen Sheets, Hill City Chamber of Commerce Executive Director, will present "Customer Service Training: Your Lifeline to Business Success" at the Hill City High School, room 203. The cost is $5 for chamber members (cap at $50 per business) or $15 for non-chamber members. |
| Contact: Kathleen Sheets at 574-2368 or director@hillcitysd.com |
| HOSTS: Hill City Area Chamber of Commerce, Keystone Chamber of Commerce, Edgemont Chamber of Commerce, Hot Springs Chamber of Commerce, Rockerville Gaslight Restaurant, South Dakota Office of Tourism |
|
| HOT SPRINGS |
| May 17 (time TBD) |
| Kathleen Sheets, Hill City Chamber of Commerce Executive Director, will present "Customer Connections." (location and cost TBD) |
| Contact: Kathleen Sheets at 574-2368 or director@hillcitysd.com |
| HOSTS: Hill City Area Chamber of Commerce, Keystone Chamber of Commerce, Edgemont Chamber of Commerce, Hot Springs Chamber of Commerce, Rockerville Gaslight Restaurant, South Dakota Office of Tourism |
|
| KEYSTONE |
| June 15 (9-11 a.m.) |
| Kathleen Sheets, Hill City Chamber of Commerce Executive Director, will present "Customer Service Training: Your Lifeline to Business Success" at the Keystone Community Center. The cost is $5 for chamber members (cap at $50 per business) or $15 for non-chamber members. |
| Contact: Keystone Chamber at 666-4896 |
| HOSTS: Hill City Area Chamber of Commerce, Keystone Chamber of Commerce, Edgemont Chamber of Commerce, Hot Springs Chamber of Commerce, Rockerville Gaslight Restaurant, South Dakota Office of Tourism |
|
| MILLER |
| May 26 (9-11 a.m. for employers/managers, 1-3 p.m. for employees) |
| "Customer Connections, Your Lifeline to Business Success" will be presented by Kathleen Sheets at the Miller High School Theater. The cost is $10 (for Miller Civic & Commerce members, it's $5). (-- more info --) |
| Contact: Amy Howard at 853-3098 or amy@millersd.org |
| HOSTS: Miller Civic & Commerce, On Hand Development Corporation, South Dakota Office of Tourism |
|
| MITCHELL |
| May 13 (8:30-11:30 a.m. or 1:30-4:30 p.m.) |
| A SkillPath workshop entitled "The Essentials of Excellent Customer Service" will be held at the Ramada Inn & Suites Conference Center. The cost for Chamber Members is $29 for the first registration and $24 for each additional registration. The non-member rate is $35 for the first registration and $30 for each additional registration. |
| Contact: Hannah Walters at 996-6223 / 999-0372 or hannah@visitmitchell.com |
| Registration: downloadable PDF of flyer - deadline: May 7 |
| HOSTS: Mitchell Convention and Visitors Bureau, Mitchell Area Chamber of Commerce Education Committee, South Dakota Office of Tourism |
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|
| PIERRE |
| May 13 (9-11 a.m. or 1-3 p.m.) |
| Malcom Chapman will present "Off the Hook Customer Service" at the Pierre Chamber of Commerce Community Room. The cost is $10. Seating is limited. (-- more info --) |
| Contact: Lois Ries at 224-7361 or lries@pierre.org |
| HOSTS: Pierre Convention and Visitors Bureau, Fort Pierre Economic Development office, South Dakota Office of Tourism |
|
| RAPID CITY |
| May 13 (8:30-11 a.m.) |
Speaker Steve Gilliland presents "Making a Difference" at the Rushmore Plaza Civic Center. There is no cost for this session.
Rapid City will be presenting the 2010 Extra Mile Award prior to the training.
A continental breakfast will be served. |
| Contact: Michelle Thomson at 718-8489 or thomson@visitrapidcity.com |
| Website: www.visitrapidcity.com/training |
| HOSTS: Rapid City Convention and Visitors Bureau, Custer State Park, Custer Area Chamber of Commerce, Visit Spearfish, South Dakota Office of Tourism |
|
| ROCKERVILLE |
| May 17 (time TBD) |
| Kathleen Sheets, Hill City Chamber of Commerce Executive Director, will present "Customer Connections." (location and cost TBD) |
| Contact: Kathleen Sheets at 574-2368 or director@hillcitysd.com |
| HOSTS: Hill City Area Chamber of Commerce, Keystone Chamber of Commerce, Edgemont Chamber of Commerce, Hot Springs Chamber of Commerce, Rockerville Gaslight Restaurant, South Dakota Office of Tourism |
|
| SIOUX FALLS |
| May 4 (Education Seminar 9-11 a.m., Luncheon and Keynote 11:30 a.m.-1:30 p.m.) |
| A two-hour education seminar titled "New Business Markets: 15 Trends Impacting the Business World " will be held 9-11 a.m. at the Sioux Falls Convention Center. The speaker will be Michele Wierzgac. In addition, the 2010 Visitor Industry Luncheon will be held 11:30 a.m.-1:30 p.m. and feature Mark-Hans Richer, Harley-Davidson Senior Vice President and Global Marketing Officer ("Revving Up to Greatness: Don't Be the Bug, Be the Windshield"). The cost is $20 for the seminar only, $30 for the luncheon only , or $40 for the seminar and the luncheon. (-- more info --) |
| Contact: Sioux Falls CVB at 336-1620 |
| HOSTS: Sioux Falls Convention and Visitors Bureau; Downtown Sioux Falls; Forward Sioux Falls; Great Plains Zoo & Delbridge Museum; HenkinSchultz; Holiday Inn City Centre; Identity Marketing; J & L Harley-Davidson; Noble Wear; Northstar Visitor Guides, Inc.; Sheraton Sioux Falls Hotel; Sioux Falls Arena; Sioux Falls Convention Center; Sioux Falls Regional Airport Authority; The Empire/Empire East Mall; Wild Water West Waterpark; South Dakota Office of Tourism |
|
| SPEARFISH |
| May 13 (2-3:30 p.m.) |
| Speaker Steve Gilliland presents "Making a Difference" at the Spearfish Holiday Inn Convention Center. There is no cost for this session. |
| Contact: Mistie Caldwell at 717-9294 or director@visitspearfish.com |
| Registration: downloadable PDF of flyer |
| HOSTS:Rapid City Convention and Visitors Bureau, Custer State Park, Custer Area Chamber of Commerce, Visit Spearfish, South Dakota Office of Tourism |
|
| WATERTOWN |
| May 13 (11:30 a.m.-1:30 p.m.) |
| "You Are The Customer Service Department" will be presented by Reneé Rongen at the Redlin Art Center Pavilion. The cost is $25 per person (business tables of 8 reserved for only $175) and includes the seminar and lunch. Limited seating so register early. |
| Contact: Karen Witt at 753-0282 or cvb@visitwatertownsd.com |
| Registration: downloadable PDF of flyer - deadline: May 11 |
| HOSTS: Watertown Convention and Visitors Bureau, Redlin Art Center, South Dakota Office of Tourism |
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